PicomoPay FAQs

ABOUT PICOMOPAY
Question: What is PicomoPay?
Answer: PicomoPay is a social & mobile payments platform.
.....................................................................................................................................
Question: What does PicomoPay offer on Facebook?
Answer: PicomoPay allows consumers to send money to their friends and family on Facebook via our partnership with MoneyGram to 200 countries and pick up their money at over 300,000 MoneyGram agent locations. PicomoPay further enables consumers to buy & send Virtual Gift Cards on Facebook.
.....................................................................................................................................
Question: Do I need to be a resident of the United States to use PicomoPay?
Answer: Yes, at this time, PicomoPay may only be used by residents of the United States

ABOUT PICOMOPAY SEND MONEY
Question: What is PicomoPay Send Money?
Answer: Through our partnership with MoneyGram, consumers in the US may send money to their friends and family to 200 countries around the world. Consumers may pick up their money at over 300,000 MoneyGram agent locations globally. Visit https://www.moneygram.com/WCM/groups/webcontent/documents/content/locator_main_file.html?countryCode=US&languageCode=en  for a list of MoneyGram Agent locations.

ABOUT VIRTUAL GIFT CARDS
Question: What is a Virtual Gift Card?
Answer: A Virtual Gift Card is similar to a traditional plastic gift card that you buy at your favorite merchant outlet. The only difference is that it is virtual in nature.
.....................................................................................................................................
Question: Where can I use a Virtual Gift Card?
Answer: A Virtual Gift Card may be used on the merchant’s e-commerce site, or you can print it off and use it in the merchant’s store.

ABOUT GROUP CONTRIBUTION CARDS
Question: What is a Group Contribution Card?
Answer:

Group Contribution Cards allow friends to pool money for special events. Group Contribution Cards may be used by:

  1. Friends to buy a Group Gift Card for someone on a special occasion (birthdays, baby showers)
  2. Charities to raise money
  3. Universities, colleges, schools or other organizations for fund raising activities

USING PICOMOPAY
Question: How do I use PicomoPay?
Answer:

In order to use PicomoPay, you need to set up a “Wallet”. To set up a wallet, please do the following:

  1. Access PicomoPay through Facebook or from our website (http://www.picomopay.com)
  2. Go to the “Wallet” Tab
  3. Click on the Orange “Set Up” Button
  4. Enter your “Personal Information” (You need to enter valid information) – Step 1
  5. Enter your “Funding Options” – Step 2
  6. Enter “Share Wallet & Top Up” (Optional) – Step 3
  7. “Save” all the information

Once you have entered all of this information and created a wallet, you are now ready to go shopping.

.....................................................................................................................................
Question: How do I send money to someone on Facebook?
Answer:
  1. First, you need to “Set Up” and “Fund” your wallet (See 8 above)
  2. Go to the “Send Money” tab
  3. Follow Steps 1-4 of the “Send Money” feature
  4. Advise your friend who you sent the money to that they can pick up their funds at over 300,000 MoneyGram Agent locations globally.
.....................................................................................................................................
Question: How do I buy a virtual gift card?
Answer:
  1. First, you need to “Set Up” and “Fund” your wallet (See 10 above)
  2. Go to the “Shop” tab to see all the participating merchants
  3. Select the Virtual Gift Card you want to buy
  4. Select the Green “Check Out” button
  5. Follow Steps 1, 2 and 3 on the next screen
  6. Click on the “Send” button and you are done.

SETTING UP AND SENDING GROUP CONTRIBUTION CARDS
Question: How do I set up and send a Group Contribution Card?
Answer:
  1. First, you need to “Set Up” and “Fund” your wallet (See 10 above)
  2. Go to the “Shop” tab to see all the participating merchants/charities/universities/other organizations
  3. Select the Virtual Gift Card you want to buy
  4. Select the Green “Check Out” button
  5. Check off the box:  “Is this a Group Contribution Card”
  6. Follow Steps 2, 3 and 4 on the screen
  7. Click on the “Send” button
.....................................................................................................................................
Question: How do I monitor the progress of donations made to a Group Contribution Card?
Answer:
  1. Go to the “Wallet” Tab
  2. Next, go to the Orange “My Gift Cards” Tab
  3. Click on the “See Details” Link
  4. You are then given the status of your friends who have contributed
  5. You can then send them “Thank-you” messages if they have contributed or “Reminders” if they have yet to contribute.